Comcast - Sort of Sucky, Sort of Not

[bertine]

So, comcast doesn't seem to be able to get it right. Setting up my internet took months when I first got it here and then downgrading my service from standard cable to basic cable has been a pain too. I just want antenna service so I can watch the news and sometimes zone out but they kept telling me that they couldn't get into my building and now they have turned off all my channels so I just get snow.

Anyways, every single time I have called about this, despite the cable being in Eric's name, I have had excellent customer service. Now if their service techs could get their act together. Seriously, what is up with that?